Frequently Asked Questions

 

HOW DO I PLACE AN ORDER?

You can browse and request a cake via our shop section. Just choose your preferred cake style and fill out the details form. Once you place an order you will receive a confirmation email regarding your order.  Click here to get going.

I DO NOT HAVE PAY PAL, IS THERE ANOTHER WAY TO PAY?

Yes, click here to fill out an online order form. We will email payment options to you.

CAN I COLLECT MY CAKE THE DAY BEFORE MY EVENT?

Sure thing! As we recommend eating the cakes within 72 hours from collection, it’s best you wrap the entire cake box that it comes in with 2 to 3 layers of clingfilm before storing in the fridge. By doing this the cake is safe from fridge odors and helps any flowers to remain fresh. Bring the cake to room temperature before serving (do NOT microwave to do this). Make sure you keep it away from any form of heat or direct sunlight!

CAN I MAKE CHANGES TO MY ORDER?

Yes, as long as you give us at least 5 days notice. Simply send us an email with your changes along with your order code, which we supply you with once your order is confirmed. All updated orders will be confirmed via email.

HOW FAR AHEAD OF TIME SHOULD I BOOK MY CAKE?

The earlier the better – we recommend 7 working days at the very least. Orders are taken on a first come, first serve basis and are limited to availability.  All of our cakes are made to order and we can never know how busy we may be when you need your cake. When requesting to order your cake via the store you are required to enter the date you need it by so that we can accept or decline your order accordingly.

I NEED A CAKE URGENTLY. IS THERE ANY CHANCE YOU CAN SQUEEZE MY ORDER IN?

Sorry, unfortunately not. We can never predict how busy each week may be so fitting in a last-minute cake can’t be guaranteed. Do however send us an email if you would like to be put on a waiting list in case another order is cancelled.

 SAW A CAKE ON YOUR INSTAGRAM FEED THAT I LIKE. CAN I ORDER A SIMILAR ONE?

Of course! Just use the description of the cake on Instagram to find it on our website when ordering. If you can’t find it just email us and we can help you out. Please note that each cake is a unique creative expression, with no cake being exactly the same.

CAN YOU DELIVER MY CAKE?

Yes, you can select delivery at the checkout page! Delivery starts from $15

WHAT IS THE BEST WAY TO HANDLE MY CAKE ONCE I'VE COLLECTED IT FROM YOUR KITCHEN IN THE BAHAMAS?

Make sure your cars air conditioning is on and that you’ve put the cake box flat on the floor of your car and not on your seats. Once home, keep your cake refrigerated and bring to room temperature about an hour before serving. Do NOT microwave to heat it up.

WHERE IS YOUR KITCHEN?

As we are based online we do not have a shop front. If you want to come visit please make arrangements with us beforehand.

We are located In Blue Hill Heights #21 Stanton Drive, Nassau, Bahamas